FAQs
Click on the questions below to see their corresponding answers.
My bank has declined my order but I know I have funds.
This occasionally happens if you are ordering a print from outside the UK. Some cards have strict security measures in place when making a payment abroad (e.g. AMEX) – you just need to call your card issuer to authorise the payment. The telephone number is usually on the back of the card.
Are the prints available in larger sizes?
All the available prints are shown on the web site under ‘limited edition prints’. If you have seen a larger artwork in a magazine or on TV it is an original artwork – not a print.
Are original pieces still available to commission?
Yes, original artworks are available to purchase or commission.
Are the prints still available?
If the prints are displayed on the web site under the ‘Limited Edition Prints’ section, then they are still available.
Are there prints available of any of the other original artworks I have seen in the gallery?
No, just the prints you see in the ‘limited edition prints’ section.
How much is shipping and packing?
- Pearly Queen of Dalston, Pearly Queen of Bow and Crown Jewels of England:
- UK: Unframed £5.00, framed £10.00
- Europe: Unframed £20.00 framed £40.00 (for any print)
- Rest of the World: Unframed £20.00 framed £40.00 (for any print)
- All other prints:
- UK: Unframed £10.00, framed £15.00
- Europe: Unframed £25.00 framed £50.00 (for any print)
- Rest of the World: Unframed £25.00 framed £50.00
How much are the frames for the prints?
- Manhattan Mettle: cost of frame £150.00
- Stars and Stripes: cost of frame £150.00
- Pearly Crown Jewels of Trafalgar: cost of frame £125.00
- Pearly Crown Jewels of Lavender Hill: cost of frame £125.00
- Pearly Crown Jewels of Pentonville: cost of frame £125.00
- Black jack of Billingsgate: cost of frame £125.00
- Pearly Queen of Dalston Print: cost of frame £100.00
- Pearly Queen of Bow Print: cost of frame £100.00
- Pearly Crown Jewels of England: cost of frame £100.00
Where can I see a picture of the framed print?
Go to the Limited edition prints section and click on the detailed images of each print.
Could you tell me a little more about the framed print?
The print is presented in a Perspex (plexi - glass) box frame specially selected by the artist. The frame is simple and stylish and allows a maximum amount of light to fall on the print.
How are the prints packaged?
Unframed Prints - Each print is wrapped in acid free tissue paper and secured within a triple wall cardboard sleeve.
Framed Prints - Framed prints are wrapped in bubble wrap and secured within tough cardboard boxed packaging.
In the unlikely event that your print arrives damaged a replacement will be sent straight away. All prints are insured during transit.
What is your returns policy?
Refund and Cancellation policy
We hope you will be happy with your print. Should you wish to return your print we will be happy to refund or exchange it provided it is in mint condition. Returns should be made within a reasonable time (usually 28 days).We will refund your original delivery charge and the cost of returning the print if it is damaged or faulty. Customers can cancel print orders before goods have been sent. If you wish to return your print email ann@anncarrington.co.uk.
Trading address:
98 Pierremont Ave
Broadstairs
Kent
CT10 1NT
UK
How long will it take for my print to arrive?
Your print will arrive within two weeks. If you would like your print to arrive sooner we can usually arrange for next day delivery to most parts of the world. Email ann@anncarrington.co.uk.
Do you ship anywhere in the world?
Yes.
What other forms of payment do you take?
Pay Pay , Cheque (UK only) and bank transfer. You can also order your print by phone (credit card payment only). If you would like to pay using one of these methods email ann@anncarrington.co.uk.
What is a lithoprint with raised UV detail?
This process is commonly used for the production of Fine Art prints. A full colour litho print is made from five colours (cyan, magenta, yellow and two blacks) and each colour is printed separately on a machine. The ink is mechanically transferred onto a printing plate which holds the image. This is then transferred onto a cylinder and then transferred back onto the paper to produce the printed image. The process is repeated for the other colours.
The UV gloss detail is a surface treatment which is printed and then cured by ultraviolet radiation. This treatment is applied to the buttons in several layers on the print to give them a gloss finish and subtle relief.
What is an archival pigment Giclee print ?
This is a high quality fine art print produced on an ink-jet printer using archival inks.
What is the detail/ quality like?
The quality of the prints is excellent with superb detail. The prints are produced in collaboration with a specialist Fine Art printer who also produces prints for artists such as Banksy, Damian Hirst and Peter Blake - and also for prestigious UK galleries including The Tate Modern, The Serpentine Gallery, The Royal Academy and White Cube Gallery.